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What is Knowledge Base? A knowledge base contains knowledge about your product, service, or company; written in such a way that it can help employees or customers find the information they need quickly and efficiently. It is designed to answer... Read More

Table of Contents The need for Knowledge Base Knowledge Base Types Internal Knowledge Base External Knowledge Base How to Produce the Best Knowledge Base Content Create a content strategy Customer Support Experiences Recent... Read More

In a knowledge base, public and private articles differ in terms of their accessibility and visibility to users. Public articles — Public articles are accessible to all users and can be viewed by anyone who has access to the knowledge base,... Read More

This section allows superusers to take backup of knowledge base data as well as configuration details so that knowledge base is safe from any data loss or disk failure. Backup makes it possible to restore your knowledge base after a possible crash or... Read More

Click on "Miscellaneous Settings" tab in Manage Settings section to manage security settings such as login attempts allowed, search settings, file upload settings etc. The miscellaneous settings are further categorized as follows: # Wrong Login... Read More

The source code of PHPKB knowledge base software is open for editing (not licensed as open source) and can be modified for internal use only. Our product is commercial in nature and does not operate under the standard open source license, so while... Read More

PHPKB knowledge base software is already being used in some of the best universities and academic institutions of the world. Some of them are listed below. Hong Kong University of Science & Technology - Hong Kong Texas Tech University - USA... Read More

Professional knowledge base software offers several advantages over Wiki software. Have a look at some of them below. Knowledge Base Software vs Wiki Software Wiki software does not allow you to have both public as well as private content for the... Read More

PHPKB release 6.0.5 fixed several minor issues found in PHPKB release 6.0 and added some new features. Here is the list of differences between your currently used package and new release of PHPKB knowledge base software. Article Collaboration... Read More

Managing a business is not an easy task. There are many things you need to consider in order to succeed in the industry you've chosen, including developing a long-term strategy, choosing the right marketing tactics, and investing in the... Read More